Reference

Terms That Cover Your Account on e28et

These terms set out what you agree to when you open and use your e28et account. Eligibility depends on your local law and the region you access from — read them before you fund your wallet or place any activity through bKash, Nagad, or…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredChanges notified via account
e28et Terms That Cover Your Account on e28et
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear or you need to raise a terms-related concern, our support team handles queries around the clock. Queries tied to your wallet — a disputed bKash credit, a Nagad transfer that did not reflect, or a Rocket withdrawal held in review — are also handled through these same channels, with your account reference ready to speed things up.

Live Chat Open the chat icon from any page in your account. Give your account ID and the specific clause or transaction you want to query so we can pull the right records quickly.
Email Support Write to our support address from your registered email. Include your account reference, the date of the transaction, and whether it was a bKash, Nagad, or Rocket payment.
Help Centre Our help section covers common terms questions — account closure, wallet limits, and eligibility checks — with step-by-step answers you can act on without waiting for a reply.
HOW WE HANDLE DATA

Account Security and Your Data Rights

Your account data — registration details, wallet transaction history, and device logs — is stored securely and used only to run your account and meet our obligations. We do not sell personal data to third parties. You can request a copy of what we hold, ask us to correct inaccurate records, or request closure and deletion through the support channels above. Account-security steps include OTP verification on login and on withdrawal requests made through Nagad or Rocket, so even if your password is compromised, a payout cannot leave without device confirmation.

Data Access Rights

You can request a full export of your account data at any time. Submit the request via email from your registered address and we will send the file within the period our policy states.

OTP Withdrawal Guard

Every Rocket or Nagad withdrawal triggers a one-time PIN to your registered number. No payout processes without that confirmation step, adding a layer of protection on your wallet.

Record Correction

Found an error in your account details — a mismatched name or wrong mobile number tied to your bKash wallet? Contact support with proof and we correct it before your next transaction.

Account Closure

You can close your account by contacting support. We process the request, settle any pending wallet balance to your nominated bKash or Nagad account, and confirm deletion in writing.

Questions About These Terms

These are the questions we see most often about how our terms work in practice — account eligibility, wallet rules, and what happens when things change.

Account access depends on your local law and the region you are in. If online gaming activity is restricted or unlawful where you are located, you are not eligible to register or use your account.

We post updated terms to your account notification area with the new effective date. If you continue using the platform after that date, you are accepting the revised version. We do not require a separate click-through for minor updates.

Yes. All wallet activity — deposits via bKash or Nagad and withdrawals through Rocket — falls under these terms. Disputed transactions should be raised with support, with your account reference and transaction date ready.

No. Your account is personal and non-transferable. Sharing credentials or allowing a third party to operate your account is a breach of these terms and may result in the account being suspended after we notify you.

Email support from your registered address to request a data export or account closure. We will confirm the request, settle any outstanding wallet balance to your bKash or Nagad account, and complete the process in writing.

Where any clause conflicts with applicable Bangladeshi consumer-protection law, local law takes precedence to the extent of that conflict. These terms do not override or reduce rights you hold under local regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.